Connecting Users to Zendesk QA Without Access
How can I connect users to Zendesk QA without giving them access?
Connecting users to Zendesk QA allows you to review their conversations without granting them access to the platform. This means they won't know their conversations are being reviewed. To connect users, navigate to the 'Users and Workspaces' section in the settings, and select 'Connect users'. This option is useful for maintaining oversight while keeping the review process discreet.
More related questions
How do I invite team members to Zendesk QA?
Inviting team members to Zendesk QA allows them to access the platform and engage with feedback. To invite users, you need to select a permission level for each user and determine which workspace(s) they should be part of. This process gives agents…
What is the difference between inviting and connecting users in Zendesk QA?
Inviting users gives them access to Zendesk QA, while connecting users allows them to be reviewed without access. When you invite users, they can see feedback, respond to comments, and view their performance. In contrast, connected users do not…
What happens when I add team members as invited or connected users in Zendesk QA?
Adding team members as invited or connected users allows them to participate in conversation reviews. Invited users gain access to Zendesk QA, while connected users do not. Both types of users will occupy seats in your account subscription, so it's…
How do I manage user roles and permissions in Zendesk QA?
Managing user roles and permissions in Zendesk QA involves selecting the appropriate permission level for each user and assigning them to the correct workspaces. This ensures that users have the necessary access to perform their roles effectively,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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