Managing Access Control in Zendesk Suite
How can I manage access control in Zendesk Suite?
Managing access control in Zendesk Suite involves customizing password security levels and setting session expiration times. If using Single Sign-On (SSO), integrate it with your existing systems and consider enabling multi-factor authentication (MFA) for added security.
Additionally, review connected devices and remove any that are suspicious or no longer in use. Implement custom roles to limit user access based on job functions and use allowlists and blocklists to manage who can interact with your Zendesk account.
More related questions
What are the general security best practices for Zendesk Suite?
To ensure your Zendesk Suite is secure, start by using a sandbox for testing and development to keep your production instance clean. It's also important to restrict mobile app usage for agent workflows and enable content moderation in your Guide…
What are the recommended password security settings in Zendesk?
Zendesk recommends using the 'Recommended' password security level for both team members and end users. This ensures a balance between security and usability. Two-Factor Authentication (2FA) is also advised for agents and admins to enhance login…
How can I optimize system and network access in Zendesk?
To optimize system and network access in Zendesk, use Contextual Workspaces to tailor workflows and restrict access based on IP addresses. This ensures agents only access necessary tools and functions. Additionally, generate SSL certificates for…
What are the best practices for data management in Zendesk?
For effective data management in Zendesk, capture only the data necessary for your use case to minimize exposure of sensitive information. Consider not recording calls or automatically deleting recordings to comply with regulations. Enable…
How can I secure email communications in Zendesk?
To secure email communications in Zendesk, enable email authentication with SPF, DKIM, and DMARC to reduce spoofed emails. Digitally sign outbound emails to verify their origin. Use personalized email replies and agent aliases for transparency, and…
What are the API security best practices in Zendesk?
For API security in Zendesk, use tokens instead of passwords to prevent unauthorized access. Deploy OAuth to authenticate and limit access granted to tokens. Ensure API tokens are stored securely outside the application, and prefer OAuth tokens…
How can I monitor and audit my Zendesk account effectively?
Regularly review and monitor account audit logs to track changes in your Zendesk account. This helps in identifying unauthorized activities and maintaining security. You can also leverage the API to export audit logs as needed, providing a…
What steps can I take for disaster recovery in Zendesk?
For disaster recovery in Zendesk, opt into Enhanced Disaster Recovery for real-time data replication and priority recovery planning. Enable a Talk failover number for business continuity if using Voice functionality. Consider using the incremental…
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