Zendesk Talk does not currently offer a feature to make outbound calls appear as 'Unknown'. Calls will display the number used for the call.
For more information on managing outbound caller ID settings, you can refer to the Zendesk support documentation or participate in their feedback forums to request this feature.
To standardize your outbound caller ID in Zendesk Talk, you can limit outbound calling to a single number. This ensures that all calls from your support team appear to come from the same number, making it easier for customers to recognize your…
Currently, Zendesk Talk does not support setting the outbound caller ID to display your company name. Outbound calls will typically show the number rather than a custom name. If this feature is important to you, consider participating in Zendesk's…
While Zendesk Talk allows you to manually select outbound numbers, it doesn't currently support automatic assignment of numbers to specific departments for outbound calls. For inbound calls, you can use group routing or IVR setup, but outbound…
Zendesk Talk can automatically use a line associated with the ticket's brand for outbound calls, if available. If the line is not available, it will use the next available line of the same brand. This feature helps ensure that calls are made using…