Auto-Set Outbound Number by Brand in Zendesk Talk
Can I automatically set an outbound number based on the selected brand in Zendesk Talk?
Zendesk Talk can automatically use a line associated with the ticket's brand for outbound calls, if available. If the line is not available, it will use the next available line of the same brand.
This feature helps ensure that calls are made using the appropriate brand's number, reducing the chance of agents selecting the wrong number manually.
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