Make Custom Fields Visible in Zendesk Explore
How can I make a new custom field appear in Zendesk Explore?
To make a new custom field appear in Zendesk Explore, ensure it has data associated with it. Once the field is used in tickets, it will sync with Explore and become visible.
If your custom field isn't showing up, start by using it in tickets. Explore needs this data to sync and display the field as an attribute. Remember, deleting the ticket field will remove it from reports and dashboards, so keep it intact. For more information, visit theoriginal link.
More related questions
Why is my new custom field missing in Zendesk Explore?
Your new custom field might be missing in Zendesk Explore because it needs data associated with it to appear as an attribute. Once the field is filled out on tickets and Explore has had time to sync, it should become visible. If you've recently…
What should I do if my custom field options aren't displayed in reports?
If your custom field options aren't displayed in reports, ensure that the field has data associated with it. This data is necessary for the field to sync with Explore and appear in reports. To resolve this, make sure the custom field is used in…
Can I report on custom fields without data in Zendesk Explore?
Currently, you cannot report on custom fields without data in Zendesk Explore. The field must have data associated with it to appear as an attribute. This limitation means that custom fields need to be used in tickets before they can be reported on…
What happens if I delete a custom field in Zendesk?
Deleting a custom field in Zendesk removes it from reports and dashboards, and its data is not recoverable. If you delete a ticket field, it will no longer appear in Explore, and any associated data will be lost. It's crucial to keep the field…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
