Missing Custom Field in Zendesk Explore
Why is my new custom field missing in Zendesk Explore?
Your new custom field might be missing in Zendesk Explore because it needs data associated with it to appear as an attribute. Once the field is filled out on tickets and Explore has had time to sync, it should become visible.
If you've recently created a custom field and it's not showing up, ensure that the field has been used in tickets. Explore requires this data to sync and display the field as an attribute. In the meantime, avoid deleting the ticket field, as this action will remove it from reports and dashboards permanently. For more details, you can check theoriginal link.
More related questions
How can I make a new custom field appear in Zendesk Explore?
To make a new custom field appear in Zendesk Explore, ensure it has data associated with it. Once the field is used in tickets, it will sync with Explore and become visible. If your custom field isn't showing up, start by using it in tickets….
What should I do if my custom field options aren't displayed in reports?
If your custom field options aren't displayed in reports, ensure that the field has data associated with it. This data is necessary for the field to sync with Explore and appear in reports. To resolve this, make sure the custom field is used in…
Can I report on custom fields without data in Zendesk Explore?
Currently, you cannot report on custom fields without data in Zendesk Explore. The field must have data associated with it to appear as an attribute. This limitation means that custom fields need to be used in tickets before they can be reported on…
What happens if I delete a custom field in Zendesk?
Deleting a custom field in Zendesk removes it from reports and dashboards, and its data is not recoverable. If you delete a ticket field, it will no longer appear in Explore, and any associated data will be lost. It's crucial to keep the field…
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