image for site

Locked Out of Zendesk Due to 2-Factor Authentication

Find out what to do if you're locked out of your Zendesk account due to 2-factor authentication, including contacting support.

What steps can I take if I'm locked out due to 2-factor authentication?

If you're locked out of your Zendesk account due to 2-factor authentication, you may need to follow specific steps to regain access. First, ensure that you have access to the device or method you use for 2-factor authentication.

If you're still unable to log in, you might need to contact Zendesk support for assistance in resetting your 2-factor authentication settings. They can guide you through the process to ensure you regain access to your account.


More related questions

How can I log in to my Zendesk account if I'm having trouble?

If you're having trouble logging into your Zendesk account, there are several steps you can take to resolve the issue. First, ensure you're on the correct login page by using the subdomain of the account you wish to access. If you're unsure of your…

What should I do if I can't log in to my Zendesk Support account?

If you're unable to log in to your Zendesk Support account, first ensure you're on the correct login page by using your account's subdomain. If you don't know your subdomain, use the Zendesk login reminder tool. Make sure to select 'I am an Agent'…

How do I reset my Zendesk password if I can't sign in?

To reset your Zendesk password when you can't sign in, go to yoursubdomain.zendesk.com/access/normal and attempt to log in. After a failed login attempt, you'll be given the option to reset your password. This process ensures that you have the…

What should I do if I can't log in to my Zendesk Chat account?

If you're having trouble logging into your Zendesk Chat account, make sure you're using the correct login page: dashboard.zopim.com. If you need to reset your Zendesk Chat password, follow the instructions provided on the login page. For Chat-only…

How can I access my Zendesk account if my SSO service is down?

If your company's single sign-on (SSO) service is down and you're unable to access your Zendesk account, you can try logging in directly at yoursubdomain.zendesk.com/access/normal using your Zendesk credentials. This bypasses the SSO service and…

How can I troubleshoot login issues with the Zendesk mobile apps?

If you're having trouble logging into the Zendesk mobile apps, ensure you're using the correct login credentials and that your app is up to date. For the Zendesk Support mobile app, the Chat mobile app, or the Sell mobile app, make sure you're…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites