Linking Social Channels to Zendesk Chat Offline Form
Can I link social messaging channels to the offline form in Zendesk Chat?
Yes, you can link social messaging channels to the offline form in Zendesk Chat.
To do this, you can toggle on channels like Facebook Messenger and X (formerly Twitter) Direct Messages. For Facebook, you'll need to specify your Facebook username or page ID, with the page ID being recommended for consistency. For X, you'll need to provide your X user ID. This setup allows visitors to reach out via these platforms when your chat widget is offline.
More related questions
How can I edit the offline form message in Zendesk Chat?
You can easily edit the offline form message in Zendesk Chat to better suit your needs. To do this, navigate to your Chat dashboard, go toSettings > Widget, and click theFormstab. In theOffline Formsection, ensure the form is…
How do I disable the offline form in Zendesk Chat?
Disabling the offline form in Zendesk Chat is a straightforward process. To disable it, go to your Chat dashboard, navigate toSettings > Widget, and click theFormstab. In theOffline Formsection, clickOff, then click **Save…
How can I get my Facebook Page ID for Zendesk Chat?
To get your Facebook Page ID for use in Zendesk Chat, follow these steps: Open your Facebook page and click on theAbouttab. Scroll to the bottom of theMore Infosection, where you'll find your specific Page ID. Copy and paste this number…
How do I find my X (formerly Twitter) user ID for Zendesk Chat?
Finding your X (formerly Twitter) user ID for Zendesk Chat is simple. Log in to your X account and go to theYour X Datapage. Under theUsernamefield, you'll find your User ID number. Copy and paste this number into the offline form…
Can I translate the offline form message in Zendesk Chat?
While the offline form message in Zendesk Chat doesn't auto-translate, you can localize it using the API. By overriding the default string with the API, you can provide translations for different languages. This allows you to customize the offline…
How does the language setting work for the Zendesk Chat widget?
The Zendesk Chat widget automatically displays text in the end user's language based on their browser settings. For instance, if a user's browser language is set to German, the widget will appear in German. If the widget is embedded in a Help…
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