Disabling the Offline Form in Zendesk Chat
How do I disable the offline form in Zendesk Chat?
Disabling the offline form in Zendesk Chat is a straightforward process.
To disable it, go to your Chat dashboard, navigate toSettings > Widget, and click theFormstab. In theOffline Formsection, clickOff, then clickSave Changesat the bottom of the page. This will prevent the offline form from appearing when your widget is offline, allowing you to manage customer interactions differently.
More related questions
How can I edit the offline form message in Zendesk Chat?
You can easily edit the offline form message in Zendesk Chat to better suit your needs. To do this, navigate to your Chat dashboard, go toSettings > Widget, and click theFormstab. In theOffline Formsection, ensure the form is…
Can I link social messaging channels to the offline form in Zendesk Chat?
Yes, you can link social messaging channels to the offline form in Zendesk Chat. To do this, you can toggle on channels like Facebook Messenger and X (formerly Twitter) Direct Messages. For Facebook, you'll need to specify your Facebook username or…
How can I get my Facebook Page ID for Zendesk Chat?
To get your Facebook Page ID for use in Zendesk Chat, follow these steps: Open your Facebook page and click on theAbouttab. Scroll to the bottom of theMore Infosection, where you'll find your specific Page ID. Copy and paste this number…
How do I find my X (formerly Twitter) user ID for Zendesk Chat?
Finding your X (formerly Twitter) user ID for Zendesk Chat is simple. Log in to your X account and go to theYour X Datapage. Under theUsernamefield, you'll find your User ID number. Copy and paste this number into the offline form…
Can I translate the offline form message in Zendesk Chat?
While the offline form message in Zendesk Chat doesn't auto-translate, you can localize it using the API. By overriding the default string with the API, you can provide translations for different languages. This allows you to customize the offline…
How does the language setting work for the Zendesk Chat widget?
The Zendesk Chat widget automatically displays text in the end user's language based on their browser settings. For instance, if a user's browser language is set to German, the widget will appear in German. If the widget is embedded in a Help…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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