To ensure your articles are linked to the Knowledge Capture filter, create the ticket and assign it a ticket ID before creating or requesting an article. This step is crucial for proper recognition.
If an article is created before the ticket is assigned a ticket ID, it might not be recognized as captured through the Knowledge section, leading to it not appearing in Explore. Always check that the ticket ID is in place to avoid this issue.
Articles created through the Knowledge app might not appear in Explore due to timing issues. If an article was created before a ticket was assigned a ticket ID, it might not be recognized as captured through the Knowledge section. To ensure your…
If your article doesn't show up in the Knowledge Capture filter, it might not have been recognized as captured through the Knowledge section. This often happens if the article was created before the ticket was assigned a ticket ID. To resolve this,…
An article might be missing from the Guide admin search if it wasn't recognized as captured through the Knowledge section. This can occur if the article was created before the ticket was assigned a ticket ID. To prevent this, always ensure that the…