Knowledge App Articles Missing in Explore
Why aren't my Knowledge app articles appearing in Explore?
Articles created through the Knowledge app might not appear in Explore due to timing issues. If an article was created before a ticket was assigned a ticket ID, it might not be recognized as captured through the Knowledge section.
To ensure your articles appear in Explore, make sure the ticket is created and has its ticket ID before you create or request an article. This way, the article will be properly linked and recognized by the Knowledge Capture filter. For more details, you can check theoriginal link.
More related questions
How can I ensure my articles are linked to the Knowledge Capture filter?
To ensure your articles are linked to the Knowledge Capture filter, create the ticket and assign it a ticket ID before creating or requesting an article. This step is crucial for proper recognition. If an article is created before the ticket is…
What should I do if my article doesn't show up in the Knowledge Capture filter?
If your article doesn't show up in the Knowledge Capture filter, it might not have been recognized as captured through the Knowledge section. This often happens if the article was created before the ticket was assigned a ticket ID. To resolve this,…
Why might an article be missing from the Guide admin search?
An article might be missing from the Guide admin search if it wasn't recognized as captured through the Knowledge section. This can occur if the article was created before the ticket was assigned a ticket ID. To prevent this, always ensure that the…
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