Limitations of Custom Fields in Zendesk Views
What are the limitations of using custom fields in Zendesk views?
While custom fields can be added to Zendesk views, there are some limitations to be aware of. Multi-select fields, for example, are not supported in table columns. Additionally, the sort order of custom-field columns in views is determined by the underlying tags, not the field titles. This means that sorting tickets by a custom field will order them alphabetically by tag, which might not always align with your expectations.
For more details on using custom fields in views, refer to the originalZendesk help article.
More related questions
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How do required fields affect automations in Zendesk?
In Zendesk, automations can set a ticket status to Solved even if required custom fields are blank. This happens because automations check their own conditions, not the ticket field conditions. To ensure required fields are completed before an…
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