Custom Date Fields in Zendesk Business Rules
How are custom date fields evaluated in Zendesk business rules?
Custom date fields in Zendesk business rules or views are always evaluated using GMT time, not the account's timezone. This means that if your account is set to a different timezone, such as GMT+2, any conditions using a custom date field will still be assessed based on GMT. This is important to consider when setting up time-sensitive business rules or views.
For more insights on using custom date fields, refer to the originalZendesk help article.
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