IVR Affecting Phone Number in Web Widget (Classic)?
Learn how to adjust IVR settings to ensure your phone number displays correctly in Web Widget (Classic).
What should I do if my IVR settings are affecting phone number display in Web Widget (Classic)?
If your IVR settings are affecting the phone number display in Web Widget (Classic), temporarily disable the IVR.
The Web Widget (Classic) checks the Group Routing configuration even when an IVR is deployed. To fix this, turn off the IVR setting temporarily, switch on the group you want to use, and then turn the IVR back on. Remember to save the changes after completing the procedure.
More related questions
Why can't I add a phone number to my Web Widget (Classic)?
If you're unable to add a phone number to your Web Widget (Classic), it might be due to group routing settings. When configuring Talk in Web Widget (Classic), ensure that the phone number is set up to route to the correct group. This is crucial if…
How do I fix group routing issues in Web Widget (Classic)?
To fix group routing issues in Web Widget (Classic), ensure the correct group is enabled for call routing. Navigate to Admin Center > Channels > Talk > Lines, and find the Talk number that isn't showing. Open the Routing tab and enable the group…
How can I ensure my phone number is set up correctly for group routing in Web Widget (Classic)?
To ensure your phone number is set up correctly for group routing in Web Widget (Classic), verify the group settings. Make sure each phone number is configured to route to the appropriate group. This is essential for both standard group routing and…
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