Fix Group Routing in Web Widget (Classic)
Resolve group routing issues in Web Widget (Classic) by enabling the correct group for call routing.
How do I fix group routing issues in Web Widget (Classic)?
To fix group routing issues in Web Widget (Classic), ensure the correct group is enabled for call routing.
Navigate to Admin Center > Channels > Talk > Lines, and find the Talk number that isn't showing. Open the Routing tab and enable the group you want to use for call routing. This should resolve any issues with the phone number not appearing in the Web Widget (Classic).
More related questions
Why can't I add a phone number to my Web Widget (Classic)?
If you're unable to add a phone number to your Web Widget (Classic), it might be due to group routing settings. When configuring Talk in Web Widget (Classic), ensure that the phone number is set up to route to the correct group. This is crucial if…
What should I do if my IVR settings are affecting phone number display in Web Widget (Classic)?
If your IVR settings are affecting the phone number display in Web Widget (Classic), temporarily disable the IVR. The Web Widget (Classic) checks the Group Routing configuration even when an IVR is deployed. To fix this, turn off the IVR setting…
How can I ensure my phone number is set up correctly for group routing in Web Widget (Classic)?
To ensure your phone number is set up correctly for group routing in Web Widget (Classic), verify the group settings. Make sure each phone number is configured to route to the appropriate group. This is essential for both standard group routing and…
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