Integrate Basecamp with Zendesk: Step-by-Step Guide
How do I integrate Basecamp with Zendesk?
Integrating Basecamp with Zendesk involves creating a Basecamp target. This allows you to send notifications about new tickets and updates directly into your Basecamp project. You can choose to send these notifications as new messages, comments on existing messages, new to-do lists, or items in existing to-do lists. However, each target can only handle one type of notification, so you might need multiple targets for different types.
To set up a Basecamp target, go to Settings > Extensions in Zendesk, select the Targets tab, and add a new Basecamp target. You'll need to enter your Basecamp project URL, account credentials, API token, and project ID. Once set up, you can use this target in your automations and triggers to keep your team updated in Basecamp. For more details, check theoriginal documentation.
More related questions
What types of notifications can I send from Zendesk to Basecamp?
You can send four types of notifications from Zendesk to Basecamp: new messages, comments on existing messages, new to-do lists, and items in existing to-do lists. Each Basecamp target you create can only handle one type of notification, so you may…
How do I find my Basecamp project ID for integration?
To find your Basecamp project ID, look at the URL of your Basecamp project. The project ID is the number that appears in the URL, such as inhttps://mondocam.basecamphq.com/projects/907890/log. This ID is necessary when setting up your Basecamp…
How can I test if my Basecamp target is set up correctly in Zendesk?
To test if your Basecamp target is set up correctly in Zendesk, use the 'Test target' feature. After entering all the necessary information for your target, select 'Test target' and then click 'Submit'. If the setup is correct, you will receive a…
Can I use placeholders for message or to-do list IDs in Basecamp targets?
Yes, you can use placeholders for message or to-do list IDs when setting up Basecamp targets in Zendesk. This feature allows for more dynamic and flexible integration, as it can automatically adjust to different messages or to-do lists without…
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