Types of Notifications from Zendesk to Basecamp
What types of notifications can I send from Zendesk to Basecamp?
You can send four types of notifications from Zendesk to Basecamp: new messages, comments on existing messages, new to-do lists, and items in existing to-do lists. Each Basecamp target you create can only handle one type of notification, so you may need to set up multiple targets depending on your needs.
For instance, if you want to notify your team about new tickets as messages, you would set up a target for messages. Similarly, if you want to update an existing to-do list with new items, you would set up a target for to-do list items. This flexibility allows you to tailor the integration to fit your workflow.
More related questions
How do I integrate Basecamp with Zendesk?
Integrating Basecamp with Zendesk involves creating a Basecamp target. This allows you to send notifications about new tickets and updates directly into your Basecamp project. You can choose to send these notifications as new messages, comments on…
How do I find my Basecamp project ID for integration?
To find your Basecamp project ID, look at the URL of your Basecamp project. The project ID is the number that appears in the URL, such as inhttps://mondocam.basecamphq.com/projects/907890/log. This ID is necessary when setting up your Basecamp…
How can I test if my Basecamp target is set up correctly in Zendesk?
To test if your Basecamp target is set up correctly in Zendesk, use the 'Test target' feature. After entering all the necessary information for your target, select 'Test target' and then click 'Submit'. If the setup is correct, you will receive a…
Can I use placeholders for message or to-do list IDs in Basecamp targets?
Yes, you can use placeholders for message or to-do list IDs when setting up Basecamp targets in Zendesk. This feature allows for more dynamic and flexible integration, as it can automatically adjust to different messages or to-do lists without…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
