Installing the Print Ticket History App in Zendesk
How do I install the Print Ticket History app in Zendesk?
To install the Print Ticket History app, navigate to the Zendesk Marketplace. In Zendesk Support, click on Admin, then select Apps > Marketplace. Enter "Print Ticket History" in the search bar, click on the app icon, choose your plan, and click Install. During installation, you can name the app and set group and role restrictions if needed. These settings can be adjusted later by going to Admin > Apps > Manage. For more details, check theoriginal link.
More related questions
How can I use the Print Ticket History app to export ticket history?
The Print Ticket History app allows you to export ticket history for multiple users. After clicking the app icon in the navigation bar, search for the user's tickets you want to export. You can search for multiple users by adding a comma between…
Can I hide private comments when printing tickets with the Print Ticket History app?
Yes, you can hide private comments when printing tickets. To do this, go to the app settings screen and select the Hide Private Comments When Printing check box. This feature allows you to exclude internal notes from the printed results, ensuring…
What are the recent updates to the Print Ticket History app?
The Print Ticket History app has had several updates. Version 2.2.0, released on 2020-09-15, added the ability to restrict the printing of internal notes. Version 2.3.0, released on 2021-07-30, converted and incorporated paid features into the Free…
What are the limitations of the Print Ticket History app?
The Print Ticket History app provides detailed ticket information, which some users find excessive for customer sharing. It includes more than just the conversation, such as backend rules and device types. While it's useful for admins, tailoring…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
