Limitations of the Print Ticket History App
What are the limitations of the Print Ticket History app?
The Print Ticket History app provides detailed ticket information, which some users find excessive for customer sharing. It includes more than just the conversation, such as backend rules and device types. While it's useful for admins, tailoring the information to include only essential details like From, To/CC, Subject, and message content would be beneficial for customer-facing documents.
More related questions
How do I install the Print Ticket History app in Zendesk?
To install the Print Ticket History app, navigate to the Zendesk Marketplace. In Zendesk Support, click on Admin, then select Apps > Marketplace. Enter "Print Ticket History" in the search bar, click on the app icon, choose your plan, and click…
How can I use the Print Ticket History app to export ticket history?
The Print Ticket History app allows you to export ticket history for multiple users. After clicking the app icon in the navigation bar, search for the user's tickets you want to export. You can search for multiple users by adding a comma between…
Can I hide private comments when printing tickets with the Print Ticket History app?
Yes, you can hide private comments when printing tickets. To do this, go to the app settings screen and select the Hide Private Comments When Printing check box. This feature allows you to exclude internal notes from the printed results, ensuring…
What are the recent updates to the Print Ticket History app?
The Print Ticket History app has had several updates. Version 2.2.0, released on 2020-09-15, added the ability to restrict the printing of internal notes. Version 2.3.0, released on 2021-07-30, converted and incorporated paid features into the Free…
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