When contacting Zendesk Customer Support to enable email template editing, you need to provide specific information. This includes your subdomain, a link to your company website, and an explanation of your use case. Providing these details helps Zendesk understand your needs and enable the feature accordingly.
Once you have submitted this information, Zendesk will assist you in enabling HTML template editing so you can customize your outgoing emails.
Yes, you can edit the email template in Zendesk to customize the look of your outgoing emails. This involves editing the HTML and CSS in the HTML template. However, keep in mind that HTML template editing is not enabled by default. To enable this…
To enable HTML template editing in Zendesk, you need to contact Zendesk Customer Support. This feature is not enabled by default, so reaching out to support is necessary. When you contact them, be sure to provide your subdomain, a link to your…
For more information on customizing Zendesk email templates, you can refer to the article titled 'Customizing templates for your email notifications.' This resource provides detailed instructions on how to edit the HTML and CSS of your email…