Enable HTML Template Editing in Zendesk
Find out how to enable HTML template editing in Zendesk by contacting support with necessary details.
How do I enable HTML template editing in Zendesk?
To enable HTML template editing in Zendesk, you need to contact Zendesk Customer Support. This feature is not enabled by default, so reaching out to support is necessary. When you contact them, be sure to provide your subdomain, a link to your company website, and a detailed explanation of your use case.
Once enabled, you can start customizing your email templates by editing the HTML and CSS to match your desired appearance.
More related questions
Can I edit the email template in Zendesk?
Yes, you can edit the email template in Zendesk to customize the look of your outgoing emails. This involves editing the HTML and CSS in the HTML template. However, keep in mind that HTML template editing is not enabled by default. To enable this…
What information do I need to provide Zendesk to enable email template editing?
When contacting Zendesk Customer Support to enable email template editing, you need to provide specific information. This includes your subdomain, a link to your company website, and an explanation of your use case. Providing these details helps…
Where can I find more information on customizing Zendesk email templates?
For more information on customizing Zendesk email templates, you can refer to the article titled 'Customizing templates for your email notifications.' This resource provides detailed instructions on how to edit the HTML and CSS of your email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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