Yes, you can edit the email template in Zendesk to customize the look of your outgoing emails. This involves editing the HTML and CSS in the HTML template. However, keep in mind that HTML template editing is not enabled by default. To enable this feature, you'll need to contact Zendesk Customer Support. Make sure to provide your subdomain, a link to your company website, and an explanation of your use case when reaching out to them.
For more detailed instructions on how to edit the HTML template, you can refer to the article: Customizing templates for your email notifications.
To enable HTML template editing in Zendesk, you need to contact Zendesk Customer Support. This feature is not enabled by default, so reaching out to support is necessary. When you contact them, be sure to provide your subdomain, a link to your…
When contacting Zendesk Customer Support to enable email template editing, you need to provide specific information. This includes your subdomain, a link to your company website, and an explanation of your use case. Providing these details helps…
For more information on customizing Zendesk email templates, you can refer to the article titled 'Customizing templates for your email notifications.' This resource provides detailed instructions on how to edit the HTML and CSS of your email…