Yes, you can use custom number fields in Zendesk trigger conditions and actions. However, the help documentation does not provide specific details on incrementing these fields directly within a trigger action.
For more complex operations like incrementing a number field, you might need to explore additional solutions such as using the Zendesk API or integrating with other tools that support such operations.
You can add custom ticket field values to email notifications by using placeholders. To do this, first, open the Admin Center and navigate to Objects and rules > Tickets > Fields. Locate your custom ticket field and copy the Field ID number. Then,…
For dropdown fields in Zendesk email notifications, use the placeholder format{{ticket.ticket_field_option_title_<field ID number>}}
. This format will display the customer-facing text or label associated with the dropdown field option. If you…
Yes, you can use placeholders for checkbox values in Zendesk email notifications. The placeholder format for a custom checkbox field is{{ticket.ticket_field_id}}
. This will display the value associated with the checkbox in the notification….
No, Zendesk triggers do not have the capability to update or create comments on a ticket directly. Triggers are designed to send notifications or perform actions based on ticket events, but they cannot modify ticket comments. However, there are…