Using Checkbox Placeholders in Zendesk Emails
Can I use placeholders for checkbox values in Zendesk email notifications?
Yes, you can use placeholders for checkbox values in Zendesk email notifications. The placeholder format for a custom checkbox field is{{ticket.ticket_field_id}}. This will display the value associated with the checkbox in the notification.
Currently, this placeholder will show the value as a number (0 or 1) rather than a yes/no text. If you need more information on using placeholders, refer to the Zendesk documentation.
More related questions
How can I add custom ticket field values to email notifications in Zendesk?
You can add custom ticket field values to email notifications by using placeholders. To do this, first, open the Admin Center and navigate to Objects and rules > Tickets > Fields. Locate your custom ticket field and copy the Field ID number. Then,…
What is the correct placeholder format for dropdown fields in Zendesk email notifications?
For dropdown fields in Zendesk email notifications, use the placeholder format{{ticket.ticket_field_option_title_<field ID number>}}. This format will display the customer-facing text or label associated with the dropdown field option. If you…
Is it possible to increment a custom number field in a Zendesk trigger action?
Yes, you can use custom number fields in Zendesk trigger conditions and actions. However, the help documentation does not provide specific details on incrementing these fields directly within a trigger action. For more complex operations like…
Can I update ticket comments using Zendesk triggers?
No, Zendesk triggers do not have the capability to update or create comments on a ticket directly. Triggers are designed to send notifications or perform actions based on ticket events, but they cannot modify ticket comments. However, there are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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