Incoming Visitor Notifications in Zendesk Chat
Learn why it's best to keep incoming visitor notifications disabled in Zendesk Chat to save battery life.
Should I enable incoming visitor notifications in the Zendesk Chat app?
It's generally recommended to keep incoming visitor notifications disabled to maximize battery life.
When enabled, you'll receive a notification for every visitor to your site with the Zendesk Chat widget, regardless of whether they start a chat. This can be particularly draining on your battery if you have a high traffic site. By default, this setting is disabled, which helps conserve battery life.
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To optimize battery life while using the Zendesk Chat Android app, you can adjust certain settings. Push notifications are a great way to preserve battery life as they allow the app to alert you to important chat events without staying continuously…
What are push notifications and how do they affect battery life in the Zendesk Chat app?
Push notifications help preserve battery life by alerting you to important chat events without the app being continuously connected. They are enabled by default and are recommended for use to save battery. However, in regions where push…
How do chat request notifications impact battery life in the Zendesk Chat app?
Chat request notifications can impact battery life, especially on high traffic sites. When enabled, you'll receive a notification each time a visitor starts a chat, and for every message until an agent joins. If your site has a low number of chat…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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