Include Only Attachment URLs in Zendesk Emails
How can I include only attachment URLs from public comments in Zendesk emails?
To include only the URLs of attachments from public comments in Zendesk emails, you can modify your Liquid markup to focus solely on attachments. This approach helps you avoid displaying unnecessary comment details.
Here's a sample code snippet to achieve this:
{% for comment in ticket.comments %} {% for attachment in comment.attachments %} {{attachment.url}} {% endfor %} {% endfor %}This code loops through all comments and their attachments, printing only the URLs of the attachments. It excludes any information about the comments themselves, providing a cleaner output. For more guidance, see theoriginal Zendesk article.
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