To change the author name display based on whether they are an agent or an end user in Zendesk emails, you can use conditional logic in your Liquid markup. This allows you to customize the display name depending on the author's role.
Here's an example of how you can implement this:
{% for comment in ticket.comments %} <hr/> {{#if author.agent}} <b>Fixed Name</b> {{else}} {{author.name}} {{/if}} <span style="color: #999999;"> {{comment.created_at_with_time}}<br /></span> {{comment.value}} {% endfor %}
This code checks if the author is an agent and displays a fixed name if true, otherwise, it shows the author's actual name. This approach helps maintain clarity in communication. For more information, refer to theoriginal Zendesk article.
You can customize comment formatting in Zendesk email notifications using Liquid markup for more control over how comments are presented. By default, Zendesk uses the{{ticket.comments_formatted}}
placeholder, but Liquid markup allows you to…
To display only the last comment in Zendesk email notifications, you can use thelimit
andoffset
attributes in your Liquid markup. This allows you to control which comments are included in the email. Here's an example of how you can achieve…
To include only the URLs of attachments from public comments in Zendesk emails, you can modify your Liquid markup to focus solely on attachments. This approach helps you avoid displaying unnecessary comment details. Here's a sample code snippet to…
You can format text in Zendesk emails using HTML within Liquid markup to enhance the visual presentation of your notifications. This allows you to apply styles like bold text or headings directly in your email templates. For example, to bold text…