You can customize comment formatting in Zendesk email notifications using Liquid markup for more control over how comments are presented. By default, Zendesk uses the{{ticket.comments_formatted}}
placeholder, but Liquid markup allows you to access more details about comments and their attachments. For example, you can loop through comments and display specific properties like the creation date, author name, and comment value.
Here's a basic example of how you can use Liquid markup to format comments:
{% for comment in ticket.comments %} Comment: {{comment.created_at}} {{comment.created_at_with_time}} {{comment.author.name}} {{comment.value}} Attachment: {% for attachment in comment.attachments %} {{attachment.filename}} {{attachment.url}} {% endfor %} {% endfor %}
This code will loop through all comments and their attachments, displaying the specified details. For more information, check out theoriginal Zendesk article.
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