Include Last Sign-In Date in Zendesk Customer Lists
How can I modify customer lists to include the last sign-in date in Zendesk?
To include the last sign-in date in your customer lists, you need to modify the list settings in Zendesk. Ensure that the 'Last sign-in' column is added to your list view.
This customization allows you to easily track and view the last login dates of users directly from your customer lists. For more detailed instructions, refer to Zendesk's guide on creating and using customer lists.
More related questions
How can I generate a list of users' last login dates in Zendesk?
To generate a list of users' last login dates in Zendesk, you have several options. You can use the Zendesk API Users endpoint, perform a JSON export, create an Explore report, or use customer lists. For a JSON export, navigate to Admin Center >…
What is the process for exporting user login data in JSON format?
Exporting user login data in JSON format is straightforward. In the Admin Center, go to Account > Tools > Reports and select 'User' under Full JSON export. This will automatically email the report to your agent email. In the JSON export file, look…
How do I create a report using 'Time since user login' metrics in Zendesk Explore?
To create a report using 'Time since user login' metrics in Zendesk Explore, you need to access the Tickets dataset. This metric helps you track the time since each user's last login. Once you have access to the dataset, you can build a report that…
Can I automatically receive a weekly report of user logins in Zendesk?
Yes, you can set up a dashboard in Zendesk Explore and schedule it to send reports automatically. However, ensure that your report is configured to calculate the desired time period, such as weekly. If your report is not meeting your needs, try…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
