Generate Users' Last Login Dates in Zendesk
How can I generate a list of users' last login dates in Zendesk?
To generate a list of users' last login dates in Zendesk, you have several options. You can use the Zendesk API Users endpoint, perform a JSON export, create an Explore report, or use customer lists.
For a JSON export, navigate to Admin Center > Account > Tools > Reports and select 'User' under Full JSON export. The report will be emailed to your agent email, and the 'lastloginat' object will be included in the user data. Alternatively, you can create a report using the 'Time since user login' metrics in Explore. For more details, check out theoriginal article.
More related questions
What is the process for exporting user login data in JSON format?
Exporting user login data in JSON format is straightforward. In the Admin Center, go to Account > Tools > Reports and select 'User' under Full JSON export. This will automatically email the report to your agent email. In the JSON export file, look…
How do I create a report using 'Time since user login' metrics in Zendesk Explore?
To create a report using 'Time since user login' metrics in Zendesk Explore, you need to access the Tickets dataset. This metric helps you track the time since each user's last login. Once you have access to the dataset, you can build a report that…
Can I automatically receive a weekly report of user logins in Zendesk?
Yes, you can set up a dashboard in Zendesk Explore and schedule it to send reports automatically. However, ensure that your report is configured to calculate the desired time period, such as weekly. If your report is not meeting your needs, try…
How can I modify customer lists to include the last sign-in date in Zendesk?
To include the last sign-in date in your customer lists, you need to modify the list settings in Zendesk. Ensure that the 'Last sign-in' column is added to your list view. This customization allows you to easily track and view the last login dates…
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