Improve Suggestion Rate for Zendesk Article Recommendations
How can I improve the suggestion rate for article recommendations in Zendesk?
Improving the suggestion rate for article recommendations involves ensuring proper configuration and labeling. If your suggestion rate is lower than expected, it might be due to misconfigured article labels or unsupported languages.
To enhance your suggestion rate, check your autoreply trigger notification body for the necessary placeholders like{{answer_bot.article_list}}or{{answer_bot.article_body}}. These placeholders are crucial for suggesting articles. Additionally, review your article labels to ensure they are not overly restrictive, which could limit the articles being suggested. For more details, you can refer to theoriginal Zendesk help article.
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