Impact of Article Titles on Zendesk Answer Bot Performance
How do article titles affect the performance of Zendesk's Answer Bot?
Article titles play a significant role in the performance of Zendesk's Answer Bot. Titles that closely match the text of a support request are more likely to be suggested by the bot.
While formatting titles as questions can be effective, overuse of similar phrases like 'How do I…' might reduce scannability and relevance. Consider using simple, active phrases for titles to improve both human readability and bot performance. This approach can help ensure that the most relevant articles are suggested to users.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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