Implementing Cookie Consent in Zendesk Help Center
How can I implement cookie consent in my Zendesk help center?
To implement cookie consent in your Zendesk help center, you need to use a third-party cookie consent service (CCS). This allows users to set their own cookie preferences, which is important for compliance in certain jurisdictions.
To set this up, choose a CCS like Cookiebot, TrustArc, or OneTrust, and follow their instructions. In your Zendesk Guide help center, navigate to the theme you want to customize, and edit the code to include the CCS's JavaScript snippet within the head tag. Make sure to configure the code to control all Guide cookies and local storage that aren't strictly necessary. For more details, check out theoriginal Zendesk documentation.
More related questions
What is Global Privacy Control (GPC) and how does it relate to cookie consent?
Global Privacy Control (GPC) is a browser setting that communicates a user's privacy preferences to websites, including third-party cookies. It sends a signal to each website a user visits, which some laws require websites to respect, even if it…
Why do I need a third-party cookie consent service for my Zendesk help center?
A third-party cookie consent service (CCS) is necessary for your Zendesk help center to allow users to manage their cookie preferences, which is often required by law in various jurisdictions. Using a CCS helps you comply with regulations by…
How do I add a cookie consent script to my Zendesk theme?
To add a cookie consent script to your Zendesk theme, you need to edit the theme's code. First, choose a third-party cookie consent service and follow their setup instructions. In your Zendesk Guide help center, go to the Themes page, select the…
What should I consider when choosing a third-party cookie consent service?
When choosing a third-party cookie consent service (CCS) for your Zendesk help center, consider the service's compatibility with your existing setup and its ability to manage all necessary cookies. Look for a CCS that offers comprehensive tools,…
How does using a third-party cookie consent service affect user experience?
Using a third-party cookie consent service can affect user experience by allowing users to block cookies, which may lead to a degraded experience if certain functionalities rely on cookies. However, it is crucial for compliance with privacy laws…
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