Choosing a Third-Party Cookie Consent Service for Zendesk
What should I consider when choosing a third-party cookie consent service?
When choosing a third-party cookie consent service (CCS) for your Zendesk help center, consider the service's compatibility with your existing setup and its ability to manage all necessary cookies.
Look for a CCS that offers comprehensive tools, including support for Global Privacy Control (GPC) signals, and ensure it can handle cookies that aren't strictly necessary. Additionally, review the terms and conditions of the CCS provider, as Zendesk does not accept liability for third-party services.
More related questions
How can I implement cookie consent in my Zendesk help center?
To implement cookie consent in your Zendesk help center, you need to use a third-party cookie consent service (CCS). This allows users to set their own cookie preferences, which is important for compliance in certain jurisdictions. To set this up,…
What is Global Privacy Control (GPC) and how does it relate to cookie consent?
Global Privacy Control (GPC) is a browser setting that communicates a user's privacy preferences to websites, including third-party cookies. It sends a signal to each website a user visits, which some laws require websites to respect, even if it…
Why do I need a third-party cookie consent service for my Zendesk help center?
A third-party cookie consent service (CCS) is necessary for your Zendesk help center to allow users to manage their cookie preferences, which is often required by law in various jurisdictions. Using a CCS helps you comply with regulations by…
How do I add a cookie consent script to my Zendesk theme?
To add a cookie consent script to your Zendesk theme, you need to edit the theme's code. First, choose a third-party cookie consent service and follow their setup instructions. In your Zendesk Guide help center, go to the Themes page, select the…
How does using a third-party cookie consent service affect user experience?
Using a third-party cookie consent service can affect user experience by allowing users to block cookies, which may lead to a degraded experience if certain functionalities rely on cookies. However, it is crucial for compliance with privacy laws…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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