Adding Cookie Consent Script to Zendesk Theme
How do I add a cookie consent script to my Zendesk theme?
To add a cookie consent script to your Zendesk theme, you need to edit the theme's code. First, choose a third-party cookie consent service and follow their setup instructions.
In your Zendesk Guide help center, go to the Themes page, select the theme you want to customize, and click 'Edit code'. Insert the cookie consent script within the head tag by adding it to the document_head.hbs template. Ensure the script is placed above any analytics snippets to ensure proper functionality.
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How can I implement cookie consent in my Zendesk help center?
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What is Global Privacy Control (GPC) and how does it relate to cookie consent?
Global Privacy Control (GPC) is a browser setting that communicates a user's privacy preferences to websites, including third-party cookies. It sends a signal to each website a user visits, which some laws require websites to respect, even if it…
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What should I consider when choosing a third-party cookie consent service?
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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