Impact of Cloudflare CNAME Proxy on Zendesk
Why does Cloudflare's CNAME proxy affect my Zendesk subdomain?
Cloudflare's CNAME proxy can affect your Zendesk subdomain due to its default settings, which may not be compatible with Zendesk's requirements.
The orange cloud icon in Cloudflare indicates that the CNAME is being proxied, which can interfere with the propagation of your subdomain's CNAME record. This setting is necessary for some Cloudflare features, like Page Rules, but it can cause issues with Zendesk. If you encounter problems, consider switching the orange cloud to gray to disable the proxy, or contact Zendesk support for further assistance.
More related questions
Why is my subdomain's CNAME record not propagating with Cloudflare?
If your subdomain's CNAME record isn't propagating with Cloudflare, it might be due to the CNAME status being set to the default orange cloud icon. Switching it to the gray cloud option should resolve the issue. Cloudflare's default setting is the…
How can I confirm if my CNAME record has propagated?
To confirm if your CNAME record has propagated, you can use the MxToolbox page for a CNAME Lookup. After making the necessary changes to your Cloudflare settings, such as switching the orange cloud icon to gray, it might take some time for the…
What should I do if disabling Cloudflare proxy isn't a solution?
If disabling the Cloudflare proxy isn't a solution for your needs, you might need to explore alternative options or reach out for support. Some users rely on Cloudflare's proxy for additional functionalities like redirects. If you find that simply…
How long does it take for a CNAME record to propagate after changes?
The time it takes for a CNAME record to propagate after changes can vary based on Cloudflare's system and your TTL value. Once you've adjusted your Cloudflare settings, such as changing the orange cloud icon to gray, the propagation time can…
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