image for site

Fix CNAME Record Propagation with Cloudflare

Learn how to resolve CNAME record propagation issues with Cloudflare by adjusting the cloud icon settings.

Why is my subdomain's CNAME record not propagating with Cloudflare?

If your subdomain's CNAME record isn't propagating with Cloudflare, it might be due to the CNAME status being set to the default orange cloud icon. Switching it to the gray cloud option should resolve the issue.

Cloudflare's default setting is the orange cloud icon, which indicates that the CNAME is being proxied. To fix the propagation issue, click the orange cloud icon to change it to gray. After making this change, it will take some time for the CNAME record to propagate, depending on Cloudflare's system and your TTL value. You can confirm if the propagation is complete by visiting the MxToolbox page for a CNAME Lookup.


More related questions

How can I confirm if my CNAME record has propagated?

To confirm if your CNAME record has propagated, you can use the MxToolbox page for a CNAME Lookup. After making the necessary changes to your Cloudflare settings, such as switching the orange cloud icon to gray, it might take some time for the…

What should I do if disabling Cloudflare proxy isn't a solution?

If disabling the Cloudflare proxy isn't a solution for your needs, you might need to explore alternative options or reach out for support. Some users rely on Cloudflare's proxy for additional functionalities like redirects. If you find that simply…

Why does Cloudflare's CNAME proxy affect my Zendesk subdomain?

Cloudflare's CNAME proxy can affect your Zendesk subdomain due to its default settings, which may not be compatible with Zendesk's requirements. The orange cloud icon in Cloudflare indicates that the CNAME is being proxied, which can interfere with…

How long does it take for a CNAME record to propagate after changes?

The time it takes for a CNAME record to propagate after changes can vary based on Cloudflare's system and your TTL value. Once you've adjusted your Cloudflare settings, such as changing the orange cloud icon to gray, the propagation time can…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites