The AI text expansion feature in Zendesk Knowledge allows content creators to efficiently expand and enhance their help center articles. Once registered for the EAP, users can enable the Generative AI feature in the Admin Center. Content creators can then select text in the editor and use the expand icon to generate expanded content suggestions. They can choose to replace the original text with the suggestion or try again for a better fit, with up to five suggestions available.
This feature streamlines the content creation process, making it easier to produce comprehensive and polished articles.
Zendesk has introduced a new AI-powered text expansion feature in Knowledge, designed to enhance content creation. This feature utilizes generative AI, powered by OpenAI’s Enterprise GPT, to automatically expand and improve your content by adding…
To use the AI text expansion feature in Zendesk, you need to be on a Professional or Enterprise Plan and sign up for the EAP by filling out the provided sign-up form. After registration, you must enable the Generative AI features in the Admin…
Yes, you can retry the AI-generated text suggestions in Zendesk up to five times. When using the Expand text tool, if the initial expanded suggestion doesn't meet your needs, you can click 'Try again' to generate a new suggestion. This flexibility…
The AI text expansion feature in Zendesk is available to customers on the Professional and Enterprise Plans. To access this feature, users must sign up for the Early Access Program (EAP) and enable the Generative AI features in the Admin Center….