Accessing AI Text Expansion in Zendesk
Who can access the AI text expansion feature in Zendesk?
The AI text expansion feature in Zendesk is available to customers on the Professional and Enterprise Plans. To access this feature, users must sign up for the Early Access Program (EAP) and enable the Generative AI features in the Admin Center. This ensures that only eligible users can take advantage of the advanced AI tools for content creation.
By participating in the EAP, users can explore the benefits of AI-enhanced content expansion in their help centers.
More related questions
What is the new AI-powered text expansion feature in Zendesk Knowledge?
Zendesk has introduced a new AI-powered text expansion feature in Knowledge, designed to enhance content creation. This feature utilizes generative AI, powered by OpenAI’s Enterprise GPT, to automatically expand and improve your content by adding…
How does the AI text expansion feature affect Zendesk users?
The AI text expansion feature in Zendesk Knowledge allows content creators to efficiently expand and enhance their help center articles. Once registered for the EAP, users can enable the Generative AI feature in the Admin Center. Content creators…
What steps are needed to use the AI text expansion feature in Zendesk?
To use the AI text expansion feature in Zendesk, you need to be on a Professional or Enterprise Plan and sign up for the EAP by filling out the provided sign-up form. After registration, you must enable the Generative AI features in the Admin…
Can I retry the AI-generated text suggestions in Zendesk?
Yes, you can retry the AI-generated text suggestions in Zendesk up to five times. When using the Expand text tool, if the initial expanded suggestion doesn't meet your needs, you can click 'Try again' to generate a new suggestion. This flexibility…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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