AI-Powered Text Expansion in Zendesk Knowledge
What is the new AI-powered text expansion feature in Zendesk Knowledge?
Zendesk has introduced a new AI-powered text expansion feature in Knowledge, designed to enhance content creation. This feature utilizes generative AI, powered by OpenAI’s Enterprise GPT, to automatically expand and improve your content by adding additional language to the original text. You can start with a short note or bullet points, and the Expand text tool will transform it into a complete paragraph. If the initial suggestion doesn't meet your needs, you can retry up to five times to get the desired content.
For more details, you can check the original announcementhere.
More related questions
How does the AI text expansion feature affect Zendesk users?
The AI text expansion feature in Zendesk Knowledge allows content creators to efficiently expand and enhance their help center articles. Once registered for the EAP, users can enable the Generative AI feature in the Admin Center. Content creators…
What steps are needed to use the AI text expansion feature in Zendesk?
To use the AI text expansion feature in Zendesk, you need to be on a Professional or Enterprise Plan and sign up for the EAP by filling out the provided sign-up form. After registration, you must enable the Generative AI features in the Admin…
Can I retry the AI-generated text suggestions in Zendesk?
Yes, you can retry the AI-generated text suggestions in Zendesk up to five times. When using the Expand text tool, if the initial expanded suggestion doesn't meet your needs, you can click 'Try again' to generate a new suggestion. This flexibility…
Who can access the AI text expansion feature in Zendesk?
The AI text expansion feature in Zendesk is available to customers on the Professional and Enterprise Plans. To access this feature, users must sign up for the Early Access Program (EAP) and enable the Generative AI features in the Admin Center….
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