Identifying Callers with Zendesk Talk Embedded Voice
Can I identify callers using Zendesk Talk Embedded Voice?
Currently, calls made through Zendesk Talk Embedded Voice appear as 'Caller unknown' on the agent's console. This is because the call button does not associate the call with the caller's end-user profile, even if they are signed in.
Zendesk is working on a solution to allow integrators to pass in the user identity of the caller if available. Keep an eye on Zendesk's forums for updates on this feature. For more details, visit theoriginal link.
More related questions
What is Zendesk Talk Embedded Voice?
Zendesk Talk Embedded Voice allows you to integrate a call button into your mobile app or website, enabling customers to call you directly without needing to know your phone number. This feature provides a seamless experience for users, as they can…
How do I set up a call button using Zendesk Talk?
To set up a call button using Zendesk Talk, you'll need a Zendesk Talk Team, Professional, or Enterprise plan, a Talk digital line, and a Talk phone number for outbound calls. The setup involves configuring a digital line and then integrating it…
What are the limitations of Zendesk Talk digital lines?
Zendesk Talk digital lines have some limitations compared to traditional phone lines. Features like Interactive Voice Response (IVR), caller recording consent, priority lines, and callback are not available with digital lines. To use these…
Is Zendesk Talk Embedded Voice available in the new messaging widget?
As of now, Zendesk Talk Embedded Voice is not available in the new messaging widget. However, Zendesk is planning to integrate this feature in the future. For updates on when this feature might become available, keep an eye on Zendesk's…
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