What is Zendesk Talk Embedded Voice?
What is Zendesk Talk Embedded Voice?
Zendesk Talk Embedded Voice allows you to integrate a call button into your mobile app or website, enabling customers to call you directly without needing to know your phone number. This feature provides a seamless experience for users, as they can reach your contact center without leaving the app or widget.
By using Embedded Voice, you can expand your voice support across different countries without needing local phone numbers. Additionally, there is no monthly charge for a digital line; you only pay for usage. This feature also gives you control over who can call you, such as limiting access to signed-in or VIP customers. For more details, visit theoriginal link.
More related questions
How do I set up a call button using Zendesk Talk?
To set up a call button using Zendesk Talk, you'll need a Zendesk Talk Team, Professional, or Enterprise plan, a Talk digital line, and a Talk phone number for outbound calls. The setup involves configuring a digital line and then integrating it…
What are the limitations of Zendesk Talk digital lines?
Zendesk Talk digital lines have some limitations compared to traditional phone lines. Features like Interactive Voice Response (IVR), caller recording consent, priority lines, and callback are not available with digital lines. To use these…
Can I identify callers using Zendesk Talk Embedded Voice?
Currently, calls made through Zendesk Talk Embedded Voice appear as 'Caller unknown' on the agent's console. This is because the call button does not associate the call with the caller's end-user profile, even if they are signed in. Zendesk is…
Is Zendesk Talk Embedded Voice available in the new messaging widget?
As of now, Zendesk Talk Embedded Voice is not available in the new messaging widget. However, Zendesk is planning to integrate this feature in the future. For updates on when this feature might become available, keep an eye on Zendesk's…
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