How to Use Task Lock in Zendesk
How do I use task lock in Zendesk?
To use task lock in Zendesk, you need to access the WFM time tracker. This feature allows you to clock into a specific activity and lock it, ensuring your time is tracked even if you open other tickets.
Start by clicking the WFM time tracker icon in Zendesk. Then, select the activity you want to clock into and click 'Lock this activity'. It's important to unlock the activity once you're finished to ensure your time is properly tracked.
More related questions
What is task lock in Zendesk and how does it help agents?
Task lock in Zendesk allows agents to stay clocked into a single ticket or task while opening other tickets. This feature is particularly useful for agents who need to research past tickets without losing track of the time spent on their current…
Why is it important to unlock an activity in Zendesk after using task lock?
Unlocking an activity in Zendesk after using task lock is crucial for accurate time tracking. If you forget to unlock, the time spent on the task may not be recorded correctly. When you lock an activity, it ensures that your time is tracked even if…
Can I open other tickets while using task lock in Zendesk?
Yes, you can open other tickets while using task lock in Zendesk. This feature is designed to help agents multitask without losing track of the time spent on their primary task. Task lock allows you to remain clocked into a specific ticket or task,…
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