Opening Tickets with Task Lock in Zendesk
Can I open other tickets while using task lock in Zendesk?
Yes, you can open other tickets while using task lock in Zendesk. This feature is designed to help agents multitask without losing track of the time spent on their primary task.
Task lock allows you to remain clocked into a specific ticket or task, even as you open and research other tickets. This ensures that your time is accurately tracked for the task you're primarily working on, making it easier to manage your workload efficiently.
More related questions
What is task lock in Zendesk and how does it help agents?
Task lock in Zendesk allows agents to stay clocked into a single ticket or task while opening other tickets. This feature is particularly useful for agents who need to research past tickets without losing track of the time spent on their current…
How do I use task lock in Zendesk?
To use task lock in Zendesk, you need to access the WFM time tracker. This feature allows you to clock into a specific activity and lock it, ensuring your time is tracked even if you open other tickets. Start by clicking the WFM time tracker icon…
Why is it important to unlock an activity in Zendesk after using task lock?
Unlocking an activity in Zendesk after using task lock is crucial for accurate time tracking. If you forget to unlock, the time spent on the task may not be recorded correctly. When you lock an activity, it ensures that your time is tracked even if…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
