How to Report on Zendesk Messaging Conversations
How can I report on messaging conversations in Zendesk?
To report on messaging conversations in Zendesk, you need to consider that messaging allows for persistent conversations. It's best to report on conversations that are closed due to system ticket rules or use live data widgets for near-real-time insights.
To create reports, open the product tray, click the Explore icon, then the Dashboard icon, and select your preferred dashboard. Options include the Zendesk Messaging dashboard, the Explore Live data dashboard, and the Zendesk Support dashboard. For more details, check out theoriginal article.
More related questions
What dashboards can I use to report on Zendesk messaging?
You can use several dashboards to report on Zendesk messaging, including the Zendesk Messaging dashboard, the Explore Live data dashboard, and the Zendesk Support dashboard. To access these, open the product tray, click the Explore icon, then the…
How do persistent conversations affect reporting in Zendesk messaging?
Persistent conversations in Zendesk messaging mean that sessions don't end like traditional live chats, affecting how you report on them. It's important to wait until conversations are closed by system ticket rules for accurate reporting….
Can I report on missed messaging sessions in Zendesk?
Currently, Zendesk does not provide specific metrics for missed messaging sessions. Messaging doesn't have a customer-facing session concept like live chat, so agents can't miss a chat in the traditional sense. However, Zendesk is progressively…
Is it possible to analyze interactions with the Flowbuilder bot in Zendesk?
As of now, Zendesk does not offer metrics to analyze interactions with the Flowbuilder bot that don't turn into tickets. This feature is not available yet, but it's a popular request. You can engage with the Zendesk community by posting in the…
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