Analyzing Flowbuilder Bot Interactions in Zendesk
Is it possible to analyze interactions with the Flowbuilder bot in Zendesk?
As of now, Zendesk does not offer metrics to analyze interactions with the Flowbuilder bot that don't turn into tickets. This feature is not available yet, but it's a popular request.
You can engage with the Zendesk community by posting in the General Product Feedback topic to discuss this need and potential workarounds. High-engagement conversations are often reviewed by product managers for future roadmap planning.
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