How to Add More Ticket Type Options in Zendesk
Can I add more ticket type options in Zendesk?
Yes, you can add more ticket type options in Zendesk by creating a custom dropdown field. The default type field in Zendesk is a system field and cannot be modified, but you can create your own custom field with additional values.
To do this, go to the Admin Center, click on Objects and rules in the sidebar, then select Tickets > Fields. Hover over the Type field, click the options menu icon, and select Deactivate. Then, add a new field, select Drop-down as the field type, and enter your custom values. Remember, if you deactivate the system Type field, all tickets will default to the Incident type. For more details, check out the originalZendesk article.
More related questions
What happens if I deactivate the default Type field in Zendesk?
Deactivating the default Type field in Zendesk will cause all tickets to default to the Incident type. This is because the Type field is a system field and cannot be left blank. If you choose to deactivate it, you can replace it with a custom…
How can I create a custom ticket type field in Zendesk?
Creating a custom ticket type field in Zendesk involves setting up a new dropdown field with your desired values. This allows you to have more flexibility than the default Type field. To create a custom field, navigate to Admin Center, click on…
Can I use both the default and custom ticket type fields in Zendesk?
Yes, you can use both the default and custom ticket type fields in Zendesk. This allows you to maintain the functionality of the native Type field while also having additional custom options. To do this, create your custom ticket field and use it…
How can I add my custom ticket type to Zendesk views?
To add your custom ticket type to Zendesk views, you need to include the custom field in the view settings. This allows you to see your defined ticket types as a column in the view. When creating or editing a view, add the custom field under 'Meet…
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