Consequences of Deactivating Zendesk's Default Type Field
What happens if I deactivate the default Type field in Zendesk?
Deactivating the default Type field in Zendesk will cause all tickets to default to the Incident type. This is because the Type field is a system field and cannot be left blank.
If you choose to deactivate it, you can replace it with a custom dropdown field that you create. However, be aware that deactivating the system field may impact other functionalities, such as SLA calculations, which rely on the default Type field. For more information on the consequences of deactivating a ticket field, refer to the Zendesk help documentation.
More related questions
Can I add more ticket type options in Zendesk?
Yes, you can add more ticket type options in Zendesk by creating a custom dropdown field. The default type field in Zendesk is a system field and cannot be modified, but you can create your own custom field with additional values. To do this, go to…
How can I create a custom ticket type field in Zendesk?
Creating a custom ticket type field in Zendesk involves setting up a new dropdown field with your desired values. This allows you to have more flexibility than the default Type field. To create a custom field, navigate to Admin Center, click on…
Can I use both the default and custom ticket type fields in Zendesk?
Yes, you can use both the default and custom ticket type fields in Zendesk. This allows you to maintain the functionality of the native Type field while also having additional custom options. To do this, create your custom ticket field and use it…
How can I add my custom ticket type to Zendesk views?
To add your custom ticket type to Zendesk views, you need to include the custom field in the view settings. This allows you to see your defined ticket types as a column in the view. When creating or editing a view, add the custom field under 'Meet…
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