How to Add Content Tags to Zendesk Articles
How do I add content tags to my Zendesk articles?
Adding content tags to your Zendesk articles is a straightforward process. First, navigate to the article in your help center or Guide admin where you want to add content tags, and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible, click the Article settings icon to expand it.
Next, click the Placement card to expand the Placement panel and scroll down to the Content tags section. In the Content tags field, start typing the tag you want to add. You can either select 'Add as new tag' or choose a matching existing tag. Remember, you can add up to 25 content tags, but it's best to stick to five to seven tags for optimal organization. Once done, click 'Update settings' to save your changes.
More related questions
What should I do if content tags are not visible in my Zendesk articles?
If content tags are not showing up in your Zendesk articles, there are a few things to check. First, ensure that you have met the theme requirements by downloading the latest Copenhagen theme or updating your custom theme. This is necessary to…
Can I translate content tags in Zendesk articles?
Currently, Zendesk does not support translating content tags in articles. This can be a concern for users who have articles in multiple languages, as content tags remain in the original language they were created in. While this feature is not…
How can I bulk update content tags in Zendesk articles?
Unfortunately, Zendesk does not natively support bulk updating content tags through the Guide UI. However, you can achieve this using the Zendesk API. The Update Article API with the Update Content Tag endpoint allows you to programmatically add or…
Why are only some content tags visible in the Article settings drop-down?
If you're noticing that only a limited number of content tags are visible in the Article settings drop-down, it might be due to the interface limitations. Currently, only 20 content tags are displayed, which can be frustrating if you have many…
How do I ensure my custom Copenhagen theme supports content tags?
To ensure your custom Copenhagen theme supports content tags, you need to update it to the latest version. This is crucial because content tags require specific theme capabilities to function correctly. If you've heavily customized your theme and…
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