Unfortunately, Zendesk does not natively support bulk updating content tags through the Guide UI. However, you can achieve this using the Zendesk API. The Update Article API with the Update Content Tag endpoint allows you to programmatically add or update content tags across multiple articles.
While using the API might seem complex, it provides a workaround for managing content tags in bulk, especially if you have a large number of articles to update.
Adding content tags to your Zendesk articles is a straightforward process. First, navigate to the article in your help center or Guide admin where you want to add content tags, and click 'Edit article' in the top menu bar. If the Article settings…
If content tags are not showing up in your Zendesk articles, there are a few things to check. First, ensure that you have met the theme requirements by downloading the latest Copenhagen theme or updating your custom theme. This is necessary to…
Currently, Zendesk does not support translating content tags in articles. This can be a concern for users who have articles in multiple languages, as content tags remain in the original language they were created in. While this feature is not…
If you're noticing that only a limited number of content tags are visible in the Article settings drop-down, it might be due to the interface limitations. Currently, only 20 content tags are displayed, which can be frustrating if you have many…
To ensure your custom Copenhagen theme supports content tags, you need to update it to the latest version. This is crucial because content tags require specific theme capabilities to function correctly. If you've heavily customized your theme and…