image for site

Bulk Updating Content Tags in Zendesk

Explore how to use the Zendesk API to bulk update content tags in your articles efficiently.

How can I bulk update content tags in Zendesk articles?

Unfortunately, Zendesk does not natively support bulk updating content tags through the Guide UI. However, you can achieve this using the Zendesk API. The Update Article API with the Update Content Tag endpoint allows you to programmatically add or update content tags across multiple articles.

While using the API might seem complex, it provides a workaround for managing content tags in bulk, especially if you have a large number of articles to update.


More related questions

How do I add content tags to my Zendesk articles?

Adding content tags to your Zendesk articles is a straightforward process. First, navigate to the article in your help center or Guide admin where you want to add content tags, and click 'Edit article' in the top menu bar. If the Article settings…

What should I do if content tags are not visible in my Zendesk articles?

If content tags are not showing up in your Zendesk articles, there are a few things to check. First, ensure that you have met the theme requirements by downloading the latest Copenhagen theme or updating your custom theme. This is necessary to…

Can I translate content tags in Zendesk articles?

Currently, Zendesk does not support translating content tags in articles. This can be a concern for users who have articles in multiple languages, as content tags remain in the original language they were created in. While this feature is not…

Why are only some content tags visible in the Article settings drop-down?

If you're noticing that only a limited number of content tags are visible in the Article settings drop-down, it might be due to the interface limitations. Currently, only 20 content tags are displayed, which can be frustrating if you have many…

How do I ensure my custom Copenhagen theme supports content tags?

To ensure your custom Copenhagen theme supports content tags, you need to update it to the latest version. This is crucial because content tags require specific theme capabilities to function correctly. If you've heavily customized your theme and…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites